TERMS & REFUND POLICY

Prices are shown in Indian rupees and are what you pay — no tax is added at checkout, and delivery within India is free. Every total is recalculated on our own server when you place the order, so what you are charged always follows our live catalogue rather than what your browser was holding.

We may refuse or cancel an order where an item has sold out, a price was listed in error, or the address cannot be delivered to. If we do, anything you have paid is returned in full.

Anything printed with artwork you upload is made for you alone and cannot be resold, so it can only be returned if it arrives damaged, faulty, or different from what you ordered. Please check your upload before ordering — we print what we are given.

On a cash-on-delivery order you may be offered the option to pay a small amount online to confirm the order, with the rest paid to the courier on delivery. The exact amount is shown at checkout before you agree to it. That amount is part of the bill, not on top of it— it comes off what you owe, the rider collects the rest, and the two together come to exactly the same total as paying any other way.

The advance exists because a cash-on-delivery parcel that is refused still costs us the courier both ways. So, having accepted this at checkout:

• Cancel before we dispatch it and the advance is refunded in full.
• Cancel after dispatch, refuse the parcel at the door, or fail to accept it so that it returns to us, and the advance is retained.
• Return it after delivery under the returns section below and the advance is retained, with the rest of the returned amount refunded.
• None of that applies if the item arrives damaged, faulty, or is not what you ordered. Then you are refunded in full, advance included.

Nothing beyond the advance is ever charged to your card or account for a cancelled order — the balance is only ever collected in cash, by the courier, when the parcel actually reaches you.

Parcels are shipped through our courier partners and tracking is shown on your order page as soon as a waybill exists. Delivery estimates are the courier’s, not a guarantee, and can move with weather, strikes and local restrictions.

Please make sure someone can accept the parcel at the address you gave us. Repeated failed delivery attempts return the parcel to us and are treated as a refusal.

You can cancel any order before it is dispatched — email us with your order reference and we will stop it. Once a parcel is with the courier it can no longer be cancelled, only returned.

Tell us within 7 days of delivery if an item arrives damaged, faulty, or is not what you ordered, with photographs where you can. We will replace it or refund it in full, whichever you prefer.

Refunds go back to the method they were paid from and usually take 5 to 7 working days to appear once we have issued them. Cash collected by a courier is refunded by bank transfer, for which we will ask you for the account details.

Where an order was confirmed with an advance, the advance is refunded or retained as set out under the confirmation advance above.

You are responsible for what happens under your account, so keep your password to yourself. Tell us straight away if you think someone else has used it. We may suspend an account being used fraudulently or to place orders that are never accepted.

Questions about an order, a return or these terms are best sent to us with your order reference at hello@kailox.in. We answer everything, usually within a working day.